Communications Specialist - Serve Globally

    • Job Tracking ID: 512954-692633
    • Job Location: Chicago, IL
    • Job Level: Mid Career (2+ years)
    • Level of Education: BA/BS
    • Job Type: Full-Time/Regular
    • Date Updated: July 23, 2019
    • Years of Experience: 2 - 5 Years
    • Starting Date: ASAP
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Job Description:

Summary
The Communications Specialist will be responsible for the development of clear, creative and engaging communications across a wide media spectrum (print, video, web, social media, etc.). Through effective communication, this position facilitates engagements between Serve Globally(SG) and donors, churches and other domestic/international constituents. The Communication Specialist will develop and coordinate essential communication resources for SG to inform as well as inspire global engagement and investments.


Essential Functions

  • Engage in a professional, hospitable, and courteous manner in the ministry priority’s electronic, phone and in-person communication with constituents.
  • Process inquiries from ministry constituencies; respond and/or direct to the appropriate person according to need and on a timely basis.
  • Manage the implementation of SG’s branding strategy to ensure consistent application of language and content throughout all efforts and communication mediums, including the internet.
  • Coordinate and manage ongoing communication projects for SG’s initiatives, as deemed appropriate and responsive for constituents. To include, but not limited to:
  • Research trends and responsiveness of communication resources to ensure medium and approach accurately convey message to constituency;
  • Partner with other SG staff to create the annual prayer calendar;
  • Strengthen and maintain our web presence;
  • Sustain relevancy and timeliness of social media content; and
  • Regularly assess communication metrics to ensure outcomes are maximize through each medium and/or effort.
  • Collaborate with Communications and SG personnel to: develop communication and marketing content that assists our constituency (churches, camps, and other groups) understand God’s call to serve globally and the benefits of partnering with the ECC. Ensure communication strategies are coordinated and optimized for the benefit of our constituency and effective in raising and maintaining financial support.
  • Manage relationships with mission support areas to ensure a solid, optimum communication platform for SG’s strategies and initiatives.
  • Apply best practices to develop, organize and maintain shared electronic and paper and files; update and create additional dossiers, as needed.
  • Manage and maintain databases and the corresponding data/information to track Missional Congregations’ efforts with its constituency, as per protocol.
  • Utilize various office machines and computer applications to expedite daily operations, procedures, or tasks.
  • Conduct online research effectively to advance ministry priority’s efforts, effectively and efficiently.
  • Other duties as assigned, by the Director of Missional Congregations and/ or Executive Minister of Serve Globally.

Experience and Skills:

Education and Experience
Required: A Bachelor’s degree in Communications, Marketing or related field. At least three (3) years in a communication/design role with heavy customer service emphasis, including experience resourcing various communication mediums. Advance proficiency in Microsoft and Windows applications, databases development and management, web and design applications.
Preferred: Experience in communication or marketing efforts within a local church ministry or Christian organization. Cross-cultural ministry and project management experience.


Skills

  • Excellent management and people skills to embrace diversity of schedules, backgrounds, formats, contexts, etc.
  • Uses critical thinking skills, applying logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to address challenges.
  • Mastery of Microsoft and Windows applications, databases development and management, and web technologies. Strong word processing and spreadsheet skills.
  • Excels in attention to detail with high level of accuracy in the preparation of documents, reports, and correspondence.
  • Detail oriented, strong organization, prioritization and time-management skills are eminent.
  • Ability to track and report progress on a wide range of tasks, simultaneously.
  • Works well under pressure and is able to accomplish multiple tasks, with conflicting priorities and timelines. Ability to track and report progress on a wide range of tasks, simultaneously.
  • Ability to respond to and deal with a range of ad hoc queries/requests. Maintains flexibility in approach and adjusts actions when appropriate.
  • Accepts criticism and deals calmly and effectively during high stress situations.
  • Ability to operate with discretion and confidentiality at all times.
  • Excellent management and people skills to embrace diversity of schedules, backgrounds, formats, contexts, etc.
  • Uses critical thinking skills, applying logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to address challenges.
  • Self-starter, with the ability to work independently.

Environment Conditions
Able to work well in professional office setting, but occasionally works in remote locales. Occasional domestic travel. Must be versatile and able to work for prolong segments sitting or standing. Must engage frequently with office tools and equipment, such as: computer, copier, phone, web-conferencing equipment, cell communication, printers, etc. Must be able to occasionally lift or move items, less than 35 lbs. Occasionally, pack and unpack, move and lift boxes that contain ministry materials