Manager of Database Administration - Advancement

    • Job Tracking ID: 512954-681242
    • Job Location: Chicago, IL
    • Job Level: Management
    • Level of Education: BA/BS
    • Job Type: Full-Time/Regular
    • Date Updated: June 18, 2019
    • Years of Experience: 2 - 5 Years
    • Starting Date: ASAP
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Job Description:

Summary
The Manager of Database Administration will have significant interaction with mission priority staff and will oversee the processes, and day-to-day activities that ensure the accuracy, completeness and consistency of constituent data into the constituency relationship management system (database) for the mission areas at the Evangelical Covenant Church. This role is responsible for ensuring the accuracy and integrity of the mission priority information, including data input and output, technology management and end-user training and support.


The Manager of Database Administration will provide support to ECC staff by assisting with the running of reports, providing technical support, administering user accounts, implementing policies to guide data entry, and making sure the databases effectively capture constituent information and generate accurate financial and analytical reports. This role will be the liaison among mission areas, communicating on a regular basis to ensure the database strategies and systems are effectively operating with other Covenant resources.


The Manager of Database Administration will stay abreast of peer data integrity processes and methods and of current and emergent technologies that enable the collection and maintenance of constituent data.


Essential Functions

  • Translate data into usable, actionable information for the formation and execution of mission and ministry.
  • Run basic and advanced queries, lists, and reports to support mission areas’ needs. Create a data-informed culture and environment.
  • Oversee the ECC’s donor acknowledgement process.
  • Generate accurate acknowledgement letters and reports.
  • Create new constituent records and updating contact information, prospect notes, other data inputs for the effectiveness of each mission area.
  • Coordinate with IS, Advancement, Finance, and other core staff to import large quantities of complex data into Raisers Edge and/or other database solutions, as deem necessary.
  • Support Director of Database Services to reconcile funds and aid in annual audit processes.
  • Perform new and ongoing analysis reports, providing relevant data points to the Advancement team, Covenant Offices Leadership Team and Executive Board.
  • Initiate and manage projects to improve utilization of the database, from RE updates to mass modifications.
  • Analyze database regularly with regard to ministry potential and assist with prospects’ moves management.
  • Communicate information clearly to staff and donors and responding to inquiries over the phone, e-mail, and in person.
  • Handle sensitive and confidential material in the strictest of confidence.
  • Other projects and tasks as assigned by the Director of Database Services and/or Executive Director of Advancement.

 

Experience and Skills:

Education and Experience
Required: A bachelor’s degree in Business, Information Technology, Information Records Management, Advancement, Nonprofit Administration or comparable field. Previous experience along with considerable knowledge and expertise of The Raiser’s Edge. Experience with Access, Crystal Reports, report-writing technology, and Moves Management systems. Three to five (3-5) years of working experience with a complex database system in an advancement environment with heavy customer service emphasis. Demonstrated experience in organizing, maintaining, managing, troubleshooting, or interacting with computer software systems.


Skills

  • Mastery of Microsoft and Windows applications.
  • Keen attention to details of all aspects of donation fund accounts; donor data management system; prospect management system; and data for gift acquisition and renewal programs.
  • Uses critical thinking skills, applying logic and strategy to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to address challenges across the organization.
  • Excellent management and people skills to embrace diversity of schedules, backgrounds, formats, contexts, etc.
  • Strong organization, prioritization and time-management skills are essential. Excels in attention to detail with high level of accuracy in the preparation of documents, reports, and correspondence.
  • Proven ability to interpret and apply policies, laws, and regulations governing charitable giving.
  • Works well under pressure and with conflicting priorities and timelines. Ability to track and report progress on a wide range of tasks, simultaneously.
  • Maintains flexibility in approach and adjusts as needed with ability to address multiple tasks simultaneously.
  • Ability to respond to and deal with a range of ad hoc queries/requests
  • Ability to operate with discretion and confidentiality at all times
  • Self-starter with the ability to work independently.


Environment Conditions
Able to work well in professional office setting, but occasionally works in remote locales. Occasional domestic travel with some weekend engagements. Must be versatile and able to work for prolong segments sitting or standing. Must engage frequently with office tools and equipment, such as: computer, copier, phone, web-conferencing equipment, cell communication, printers, etc. Must be able to occasionally lift or move items, less than 35lbs.